One of the primary tenets of Symitar's success is its fundamental commitment to consistently exceed each client’s expectations with unequaled service.

The ability to regularly and accurately measure client satisfaction, which includes a formal annual survey and more than 50,000 online surveys initiated by routine support requests, confirms that Symitar’s strategic positioning as a single point of contact and support, and its commitment to and investment in service, generate satisfaction levels among the highest – if not the highest – in the industry. 
Symitar’s support infrastructure incorporates:

• Exacting service standards;
• Production-proven conversion and installation services; 
• Initial and ongoing education; 
• A superior support staff available 24 hours-a-day, 365 days-a-year;
• Dedicated, proactive account managers;
• Sophisticated support tools, resources, and technology; 
• A best-practices methodology developed and refined through our company-wide, day-to-day experience supporting more than 600 diverse clients;
• Leading-edge research and development; and 
• Annual users’ meetings.

Symitar’s experience converting credit unions of all sizes to its core platforms from every competitive platform also provides an unmatched change-management and control process. 
Providing credit unions with mission-critical technology since 1984 has enabled Symitar to fully understand the importance of consistent, outstanding service and the benefits of serving each client as a true business partner.