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Episys® Contact Event Manager™

Track member events for enhanced efficiency and service

Episys Contact Event Manager is a user-friendly contact management solution that’s hosted for you offsite. It formalizes the process of documenting member interactions by providing an Episys-integrated method of categorizing and prioritizing events. Service events, product requests, life events, and more are captured and routed to the appropriate department for resolution or follow-up. When a member contacts your credit union, your service staff can quickly view the “who, what, when, where, and how” of past interactions.

Core compatibility: Episys®​

What It Does

  • Automates and streamlines the process of documenting member comments and service notes.
  • Eliminates time-consuming, error-prone manual processes.
  • Captures, routes, and tracks member interactions including service events, life events, and product requests.
  • Categorizes and prioritizes events and product requests.
  • Enables customization of event types, categories, and sub-categories, and what person or group they are assigned to.
  • Enables staff to schedule and attach appointments to events.
  • Notifies staff of new events and emails reminders before events are due.
  • Escalates events to designated managers when issues or requests are not addressed in a timely manner.
  • Includes a Contact Event Manager 360-degree view of the account relationship.

What It Does For You

  • Offers staff a more comprehensive view of member needs.
  • Enhances service to improve member retention.
  • Offers managers critical information to reduce service issues.
  • Supports the rewarding of high-performing staff.

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Jack Henry & Associates, Inc. ®