A cost-effective, state-of-the-art IVR solution
iTalk is an interactive, full-service IVR solution featuring accurate voice recognition, easy-to-use menus, and options that deliver detailed information and excellent, timely assistance to members. iTalk’s customizable design enables credit unions to tailor the system and maintain individuality. It can be deployed in-house or ASP.
This solution provides an array of services, including inquiries into all account types, account history, and interest rates. Members can initiate transaction services such as share and loan withdrawals by check, stop payment services, and fund transfer services, among others. They can request financial documents and manage EFT cards, including activation, and deactivation. Seamless integration with the Episys core processing platform ensures that members receive near-real-time account data through a secure process that incorporates multi-layered authentication, complying with FFIEC guidelines.
Core compatibility: Episys®
What It Does
- Provides interactive, full-service telephone assistance capabilities.
- Delivers full integration with Episys core processing platform.
- Supports an extensive array of financial transactions and member inquiries.
- Supports both in-house and ASP deployment, VoIP capabilities, and call center integration.
- Incorporates multi-layered security to provide near-real-time account information.
- Allows members to easily transfer to your live call center if further assistance is needed.
- Supports English in speech and touchtone modes; optionally supports Spanish in touchtone mode only.
What It Does For You
- Enhances member service and convenience.
- Reduces the volume of inbound member support calls.
- Increases operating efficiency.
- Provides credit union management with visibility into near-real-time system activity and system usage history.
- Enables member service representatives to focus on high-value task.